In Kenya, the National Transport and Safety Authority (NTSA) is the cornerstone of road safety and transport regulation. Whether you’re a motorist seeking to register a vehicle, a driver applying for a smart driving licence, or a driving school owner navigating revalidation, knowing how to reach NTSA efficiently is crucial. With road transport being a lifeline for millions of Kenyans, the NTSA’s services—ranging from motor vehicle registration to PSV badge issuance—ensure compliance, safety, and seamless operations. However, navigating the authority’s contact channels can be daunting without clear guidance.
This comprehensive guide provides the full list of NTSA contacts for 2025, detailing how to reach the authority for various services, including motor vehicle registration, PSV and driving licence services, driving school management, and official correspondence. We’ve compiled the latest contact information, including emails, phone numbers, and support channels, to help you resolve enquiries quickly. Whether you’re checking the status of a number plate application or reporting a corruption case, this article is your one-stop resource for all NTSA-related queries in Kenya.
Why Contacting NTSA Matters in Kenya’s Transport Sector
Kenya’s transport sector is a dynamic ecosystem, with over 1.4 million registered vehicles and millions of daily commuters relying on public service vehicles (PSVs) as of 2025. The NTSA plays a pivotal role in regulating this sector, ensuring road safety, and enforcing compliance with the Traffic Act. From urban centers like Nairobi and Mombasa to rural areas, the authority’s services touch every Kenyan motorist, driver, and transport operator.
However, accessing NTSA services can sometimes be challenging due to high demand, procedural complexities, or lack of clear information. For instance, a recent post on X highlighted inefficiencies at transport hubs, underscoring the need for accessible support channels to address user concerns promptly. This guide bridges that gap by providing verified NTSA contacts and practical tips to streamline your interactions with the authority.
NTSA Services and How to Access Them
The NTSA offers a wide range of services, each with dedicated contact channels to ensure efficient support. Below, we break down the key services and their corresponding contact methods, making it easy for you to reach the right department.
1. Motor Vehicle Registration Services
Motor vehicle registration is one of NTSA’s core functions, ensuring all vehicles on Kenyan roads are properly documented. Whether you’re transferring ownership, checking number plate application status, or updating vehicle details, the NTSA provides specific channels for these enquiries.
- Change of Ownership/Transfer Status: To confirm the transfer of a vehicle’s ownership, use the NTSA’s online portal or contact the motor vehicle enquiries team. This process is critical for private and commercial vehicle owners to avoid legal issues.
- Number Plate Application Status: Delays in number plate issuance are common, especially with high registration volumes. Check your application status via the NTSA eCitizen portal or direct enquiries.
- Vehicle Update/Migration: For updates to vehicle details or migration to the NTSA’s digital platform, specific support is available to ensure compliance with the latest regulations.
Contact for Motor Vehicle Registration:
- Email: mvenquiries@ntsa.go.ke
- Phone: 0709 932 300 or 0709 932 000
- Portal: Access the NTSA eCitizen portal (https://ecitizen.ntsa.go.ke) for self-service options.
Tip: Always have your vehicle’s registration number and logbook details ready when contacting NTSA to expedite your query.
2. PSV and Driving Licence Services
Public Service Vehicles (PSVs) and driving licences are critical to Kenya’s transport ecosystem. The NTSA oversees the issuance of smart driving licences (DL), PSV badges, and related services to ensure drivers and operators meet safety standards.
- Smart DL Enquiries and Status: The transition to smart driving licences has streamlined driver verification. Check your smart DL status or resolve issues via dedicated channels.
- DL Record Update: Updating your driving licence records, such as address or class endorsements, requires direct communication with NTSA’s driver services team.
- PSV Badge Enquiries: PSV drivers and operators can apply for or renew badges, ensuring compliance with NTSA’s safety regulations.
- PSV Sacco Enquiries: For issues related to Sacco registration or compliance, NTSA provides support to streamline operations.
Contact for PSV and Driving Licence Services:
- Email: diqueries@ntsa.go.ke
- Phone: 0709 932 300 or 0709 932 000
- Portal: Use the TIMS portal (https://tims.ntsa.go.ke) for smart DL and PSV-related services.
Tip: For faster resolution, book driver test appointments or check DL status online before contacting NTSA directly.
3. Driving School Management
Driving schools in Kenya must be registered and revalidated by NTSA to operate legally. The authority also oversees Provisional Driving Licence (PDL) applications and driver test processes.
- Driving School Registration and Revalidation: New and existing driving schools must comply with NTSA’s standards, including curriculum and instructor qualifications.
- PDL Application Support: Provisional Driving Licences are the first step for new drivers. NTSA provides support for application issues.
- Driver Test Booking and Updates: Booking a driving test or checking its status can be done online or through direct enquiries.
- DL Class Endorsement: Adding new vehicle classes to your driving licence requires NTSA approval and documentation.
Contact for Driving School Management:
- Email: dsmqueries@ntsa.go.ke
- Phone: 0709 932 300 or 0709 932 000
- Portal: TIMS portal for driving school and driver test services.
Tip: Driving schools should ensure all instructors are NTSA-certified to avoid revalidation delays.
4. Official Correspondence and General Enquiries
For general queries, official correspondence, or issues not covered by specific services, NTSA’s contact center and switchboard are available. These channels handle everything from policy questions to service feedback.
- General Correspondence: For official letters, policy clarifications, or institutional queries, use the NTSA’s info email.
- Service Support and Enquiries: For miscellaneous support, including RSL/TSL (Road Service Licence/Transport Service Licence) issues, contact the general support team.
Contact for Official Correspondence:
- Email: info@ntsa.go.ke
- Phone: 0709 932 300 or 0709 932 000
Tip: Clearly state your query and provide relevant details, such as your national ID or vehicle registration number, to ensure a prompt response.
5. Reporting Corruption and Complaints
The NTSA is committed to transparency and accountability. If you encounter corruption or have complaints about services, dedicated channels are available to address these issues.
- Corruption Cases: Report any instances of bribery or misconduct directly to the NTSA’s integrity team.
- Service Complaints: For poor service or unresolved issues, the complaints email ensures your concerns are escalated.
Contact for Corruption and Complaints:
- Email: integrity@ntsa.go.ke (for corruption cases), complaints@ntsa.go.ke (for service complaints)
- Phone: 0709 932 300 or 0709 932 000
Tip: Provide specific details, such as dates, locations, and individuals involved, to facilitate investigations.
How to Reach NTSA: Step-by-Step Guide
Navigating NTSA’s contact channels is straightforward if you follow these steps:
- Identify Your Need: Determine the specific service you require, such as motor vehicle registration, smart DL status, or driving school revalidation.
- Use Online Portals First: The NTSA eCitizen and TIMS portals handle most routine queries, including status checks and bookings. Visit https://ecitizen.ntsa.go.ke or https://tims.ntsa.go.ke.
- Choose the Right Contact Channel:
- Use the appropriate email (e.g., mvenquiries@ntsa.go.ke for vehicle registration).
- Call the NTSA switchboard (0709 932 300 or 0709 932 000) for urgent issues.
- Provide Clear Details: Include your full name, national ID, vehicle registration number, or other relevant information to avoid delays.
- Follow Up: If your query isn’t resolved, escalate it to complaints@ntsa.go.ke or use the integrity email for serious issues.
Note: NTSA’s contact center operates during standard business hours (Monday to Friday, 8:00 AM–5:00 PM EAT). For urgent issues, calling is often faster than emailing.
Challenges in Reaching NTSA and How to Overcome Them
Despite NTSA’s efforts to streamline services, users occasionally face challenges, such as delayed responses or system downtimes. A 2025 X post highlighted frustrations with transport-related inefficiencies, reflecting broader sentiment about bureaucratic hurdles. Here’s how to address common issues:
- Delayed Responses: If emails go unanswered, follow up with a phone call to the switchboard.
- System Downtime: NTSA’s online portals may experience technical issues. Try accessing them during off-peak hours (early morning or late evening).
- Complex Queries: For complicated issues, such as disputes over vehicle ownership, visit an NTSA office in person with all relevant documentation.
Pro Tip: Keep a record of all communications with NTSA, including email threads and call logs, to track your query’s progress.
NTSA’s Role in Kenya’s Transport Future
As Kenya aims to reduce road accidents by 50% by 2030, in line with global Sustainable Development Goals, the NTSA’s role in enhancing road safety and transport efficiency is more critical than ever. The authority’s digital transformation, including the TIMS portal and smart driving licences, has made services more accessible. However, effective communication remains key to ensuring these services reach all Kenyans, from matatu drivers in Nairobi to private vehicle owners in Eldoret.
By providing clear, up-to-date contact information, this guide empowers you to navigate NTSA’s services with confidence. Whether you’re renewing a PSV badge, checking your number plate status, or reporting a concern, the right contact channel can make all the difference.
The National Transport and Safety Authority is your partner in ensuring safe, compliant, and efficient transport in Kenya. With this full list of NTSA contacts for 2025, you have all the tools to reach the authority for motor vehicle registration, PSV and driving licence services, driving school management, and more. By using the provided emails (e.g., mvenquiries@ntsa.go.ke, diqueries@ntsa.go.ke) and phone numbers (0709 932 300, 0709 932 000), you can resolve queries quickly and effectively.
For the latest updates on NTSA services, visit ntsanews.co.ke or follow the authority’s official channels. Have a question or issue? Reach out to NTSA today and keep Kenya’s roads safe and compliant.
